Tobi wanted to automate the dispatching process for a non-emergency medical transportation (NEMT) fleet, which at the time was being operated manually by individual people. In addition to automating dispatch, the goals were to add features to the system like ridesharing with other passengers and reduce operating costs.
The dispatch software needed to seamlessly manage what previously took up three screens and had live dispatchers monitoring all three at once—the live run of a vehicle, the dispatch screen, and a new booking screen. Moving forward, Tobi wanted a single screen for all these interactions, as well as software that could manage invoices and interact with riders.
The client wanted a way to better manage the fleet, improve passengers’ pick-up and drop-off experience, and automate dispatch—essentially making it error-free. The software solution needed to be able to instantly calculate the optimal combination of vehicles and routes to best manage the demand.
The application has reshaped the way we think about NEMT transportation and dispatching.
Our solution employed high-level route optimization algorithms and an autonomous dispatch engine to find the most efficient, cost-effective routes. Our software also continuously improves dispatch processes and allows dispatchers to create a booking, dispatch a vehicle, and track the live run from one single screen.
A user can easily book, track, cancel rides. From a patient management perspective, our application gives providers a view of details linked to each patient on one screen. Here, dispatchers can see the patient’s source, Medicaid number, billing details, card details, history of trips, upcoming trips, present-day trip, total billing amount, and invoice details for each booking.
For invoice management, we introduced a new module known as the ‘Power Workbook,’ which allows dispatchers to easily track invoices for each passenger. Dispatchers can view payment status, issue refunds, and send invoices to patients via e-mail.
Integrated with Google Maps, our client can now provide individualized routes for transportation. The client is also able to effectively address passengers’ special pick-up and drop-off needs while multiplying efficiencies through the ride-share feature. The solution simplifies the dispatch process and saves time and effort for both patients and fleet owners.
Tobi and Taazaa continue to innovate and grow the solution, adding new features and constantly improving capabilities. We’re currently incorporating AI into the solution to streamline routing and planning.
Taazaa did a fantastic job of quickly understanding and translating our needs into a user-friendly and feature-loaded application. Their ability to execute our vision has helped us quickly become an established non-emergency medical transportation business.
